This Privacy Policy explains how Bloom Studio handles personal data in connection with its website, consultations, and floral services for weddings and events in Ottawa and nearby areas.
We use personal data to respond to inquiries, schedule consultations, prepare custom quotes, confirm deposits and event dates, coordinate design details, arrange preparation, delivery, and setup, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use data to communicate about changes to bookings or service arrangements.
We may share personal data with website hosting, payment processing, communication, and delivery or setup service providers, as well as other operational partners that assist us in running the business. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with law, respond to lawful requests, enforce agreements, protect our rights, or address security and fraud concerns. We may also share information in connection with a business reorganization or similar transaction, subject to applicable safeguards.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, and raise concerns about our handling of your data. Where a request cannot be fully granted, we will explain the reason in general terms.
To protect privacy, we may need enough information to verify your identity before acting on a request. We may also keep a record of the request and our response for compliance purposes.
We retain personal data for the period reasonably necessary to manage inquiries, prepare quotes, confirm bookings, complete services, maintain business records, and meet legal, tax, and accounting requirements. When data is no longer needed, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The date of the latest revision should be checked before relying on this policy.
We may collect contact details, event and order information, consultation notes, delivery and setup details, payment-related records, and technical data such as device and usage information. Where relevant, we also process information you choose to provide about floral preferences, colour palettes, venue requirements, and scheduling.
We collect personal data when you submit a contact form, arrange a consultation, place an order by phone, confirm a booking, make a payment, or communicate with us about a project. We may also receive limited information from service providers that help operate the website or process transactions.
We may use essential cookies to support site functionality, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.
You may manage cookies through your browser controls and, where available, device settings. Standard browser tools can block certain cookies, delete stored cookies, or notify you when a cookie is being placed. If cookies are disabled, some features of the site may not function as intended.
